TABLE OF CONTENTS

1. EXECUTIVE SUMMARY 1

2. INTRODUCTION 4
2.1 Definitions 5
2.2 Methodology 6
2.3 Abbreviations 6
2.4 Market Positioning 7
2.5 UK Economy 7
2.6 Market Factors 9

3. MARKET SIZE AND TRENDS 12
3.1 Chapter Summary 13
3.2 Market Size 13
3.3 Market Segmentation 15
3.3.1 Introduction 15
3.3.2 Internal Deliveries 19
3.3.3 International Deliveries 25
3.4 Market Trends 29
3.4.1 IT 29
3.4.2 Delivery Teams 30
3.4.3 Consolidation of Contracts 32
3.5 Demand Structure 32

4. INDUSTRY STRUCTURE 34
4.1 Chapter Summary 35
4.2 Industry Development 35
4.3 Structure by Turnover 36
4.4 Structure by Employment 37
4.5 Company Profiles 37
4.5.1 Amtrak Express Parcels 38
4.5.2 Business Post Group 40
4.5.3 DHL International (UK) 42
4.5.4 FedEx UK (formerly ANC 44
4.5.5 Geopost UK 45
4.5.6 Interlink Express Parcels 47
4.5.7 City Link (formerly Initial City Link) 48
4.5.7.1 Target Express Parcels 49
4.5.8 Lynx Express 51
4.5.9 Nightfreight (GB) 53
4.5.10 DHL Express (UK) 54
4.5.11 TNT Express Worldwide (UK) 56
4.5.12 Tuffnells Parcels Express 57
4.5.13 UPS 59

5. FORECAST 61
5.1 Chapter Summary 62
5.2 Market Size 62
5.3 Market Segmentation 64
5.3.1 Internal Market 65
5.3.2 International Market 69
5.4 Industry 70

6. FURTHER SOURCES & CONTACTS 72
6.1 Trade Associations 73
6.2 Trade Magazines 73
6.3 Trade Exhibitions 74

LIST OF TABLES

1: UK Market for Express Delivery Services, 2003-2007 14
2: Segmentation of the UK Express Delivery Services Market, 2003-2007 16
3: Proportional Importance of Internal and International Express Delivery Services,
2003-2007 17
4: UK Market for Internal Express Delivery Services, 2003-2007 19
5: Average Prices of Internal Express Delivered Packages, 2003-2007 20
6: Volume Segmentation of the UK Internal Express Delivery Market, by Time Sensitivity,
2003-2007 22
7: Value Segmentation of the UK Internal Express Delivery Market, by Time Sensitivity,
2003-2007 23
8: Segmentation of Average Prices of Internal Express Delivered Packages, by Time
Sensitivity, 2003-2007 25
9: UK Market for International Express Delivery Services, 2003-2007 26
10: Average Prices of International Express Delivered Packages, 2003-2007 28
11: Segmentation of the UK International Express Delivery Market, by Destination,
2003-2007 29
12: The UK Express Delivery Services Market, by End Use Sector 2007 32
13: Analysis of the Changes in the Structure of the Express Delivery Industry, 2003-2007 36
14: Analysis of the Financial Structure of the Express Delivery Industry, 2006 and 2007 36
15: Analysis of the Employment Structure of the Express Delivery Industry, 2006 and 2007 37
16: Financial Analysis of Amtrak Express Parcels, 2001-2005 39
17: Key Financial Ratios for Amtrak Express Parcels, 2001-2005 40
18: Financial Analysis of Business Post Group, 2003-2007 41
19: Key Financial Ratios for Business Post Group, 2003-2007 42
20: Financial Analysis of DHL International (UK), 2002-2006 43
21: Key Financial Ratios for DHL International (UK), 2002-2006 43
22: Financial Analysis of FedEx UK 2003-2007 44
23: Key Financial Ratios for FedEx UK, 2003-2007 45
24: Financial Analysis of Geopost UK, 2002-2006 46
25: Key Financial Ratios for Geopost UK, 2002-2006 46
26: Financial Analysis of Interlink Express Parcels, 2002-2006 47
27: Key Financial Ratios for Interlink Express Parcels, 2002-2006 48
28: Financial Analysis of City Link, 2002-2006 49
29: Key Financial Ratios for City Link, 2002-2006 49
30: Financial Analysis of Target Express Parcels, 2003-2007 50
31: Key Financial Ratios for Target Express Parcels, 2003-2007 51
32: Financial Analysis of Lynx Express, 2002-2006 52
33: Key Financial Ratios for Lynx Express, 2002-2006 53
34: Financial Analysis of Nightfreight (GB), 2002-2006 54
35: Key Financial Ratios for Nightfreight (GB), 2002-2006 54
36: Financial Analysis of DHL Express (UK), 2002-2006 55
37: Key Financial Ratios for DHL Express (UK), 2002-2006 56
38: Financial Analysis of TNT Express Worldwide (UK), 2002-2006 56
39: Key Financial Ratios for TNT Express Worldwide (UK), 2002-2006 57
40: Financial Analysis of Tuffnells Parcels Express, 2003-2007 58
41: Key Financial Ratios for Tuffnells Parcels Express, 2003-2007 58
42: Financial Analysis of UPS, 2002-2006 59
43: Key Financial Ratios for UPS, 2002-2006 60
44: Forecast UK Market for Express Delivery Services, 2008-2012 63
45: Forecast Segmentation of the UK Express Delivery Services Market, 2008-2012 65
46: Forecast Proportional Importance of Internal and International Express Delivery
Services, 2008-2012 65
47: Forecast UK Market for Internal Express Delivery Services, 2008-2012 66
48: Forecast Development of the UK Next Day Internal Express Delivery Market, 2008-2012 67
49: Forecast Development of the UK Other Guaranteed Internal Express Delivery Market,
2008-2012 67
50: Forecast Development of the UK Non-Guaranteed Internal Express Delivery Market,
2008-2012 68
51: Forecast Proportional Importance of the Internal Express Delivery Services Sector,
2008-2012 69
52: Forecast Average Prices of Internal Express Delivered Packages, by Time Sensitivity,
2008-2012 69
53: Forecast UK Market for International Express Delivery Services, 2008-2012 70