TABLE OF CONTENTS

1. EXECUTIVE SUMMARY 1

2. INTRODUCTION 4
2.1 Definitions 5
2.2 Methodology 6
2.3 Abbreviations 6
2.4 Market Positioning 7
2.5 UK Economy 7
2.6 Market Factors 10

3. MARKET SIZE AND TRENDS 13
3.1 Chapter Summary 14
3.2 Market Size 14
3.3 Market Segmentation 16
3.3.1 Introduction 16
3.3.2 Internal Deliveries 19
3.3.3 International Deliveries 26
3.4 Market Trends 29
3.4.1 IT 29
3.4.2 Delivery Teams 30
3.4.3 Consolidation of Contracts 32
3.5 Demand Structure 32

4. INDUSTRY STRUCTURE 34
4.1 Chapter Summary 35
4.2 Industry Development 35
4.3 Structure by Turnover 36
4.4 Structure by Employment 37
4.5 Company Profiles 37
4.5.1 Business Post Group 37
4.5.2 DHL International (UK) 39
4.5.3 FedEx UK (formerly ANC 41
4.5.4 Geopost UK 42
4.5.5 Interlink Express Parcels 44
4.5.6 City Link (formerly Initial City Link) 45
4.5.7 Target Express Parcels 46
4.5.8 Lynx Express 48
4.5.9 Nightfreight (GB) 50
4.5.10 DHL Express (UK) 51
4.5.11 TNT Express Worldwide (UK) 53
4.5.12 Tuffnells Parcels Express 54
4.5.13 UPS 55

5. FORECAST 57
5.1 Chapter Summary 58
5.2 Market Size 58
5.3 Market Segmentation 60
5.3.1 Internal Market 62
5.3.2 International Market 65
5.4 Industry 66

6. FURTHER SOURCES & CONTACTS 68
6.1 Trade Associations 69
6.2 Trade Magazines 69
6.3 Trade Exhibitions 70

LIST OF TABLES

1: UK Market for Express Delivery Services, 2004-2008 15
2: Segmentation of the UK Express Delivery Services Market, 2004-2008 17
3: Proportional Importance of Internal and International Express Delivery Services,
2004-2008 18
4: UK Market for Internal Express Delivery Services, 2004-2008 20
5: Average Prices of Internal Express Delivered Packages, 2004-2008 21
6: Volume Segmentation of the UK Internal Express Delivery Market, by Time
Sensitivity, 2004-2008 22
7: Value Segmentation of the UK Internal Express Delivery Market, by Time Sensitivity,
2004-2008 23
8: Segmentation of Average Prices of Internal Express Delivered Packages, by Time
Sensitivity, 2004-2008 25
9: UK Market for International Express Delivery Services, 2004-2008 26
10: Average Prices of International Express Delivered Packages, 2004-2008 28
11: Segmentation of the UK International Express Delivery Market, by Destination,
2004-2008 29
12: The UK Express Delivery Services Market, by End Use Sector 2008 32
13: Analysis of the Changes in the Structure of the Express Delivery Industry, 2004-2008 36
14: Analysis of the Financial Structure of the Express Delivery Industry, 2007 and 2008 36
15: Analysis of the Employment Structure of the Express Delivery Industry, 2007 and
2008 37
16: Financial Analysis of Business Post Group, 2004-2008 38
17: Key Financial Ratios for Business Post Group, 2004-2008 39
18: Financial Analysis of DHL International (UK), 2003-2007 40
19: Key Financial Ratios for DHL International (UK), 2003-2007 40
20: Financial Analysis of FedEx UK 2003-2007 41
21: Key Financial Ratios for FedEx UK, 2003-2007 42
22: Financial Analysis of Geopost UK, 2003-2007 43
23: Key Financial Ratios for Geopost UK, 2003-2007 43
24: Financial Analysis of Interlink Express Parcels, 2003-2007 44
25: Key Financial Ratios for Interlink Express Parcels, 2003-2007 44
26: Financial Analysis of City Link, 2003-2007 45
27: Key Financial Ratios for City Link, 2003-2007 46
28: Financial Analysis of Target Express Parcels, 2003-2007 47
29: Key Financial Ratios for Target Express Parcels, 2004-2007 48
30: Financial Analysis of Lynx Express, 2003-2007 49
31: Key Financial Ratios for Lynx Express, 2003-2007 49
32: Financial Analysis of Nightfreight (GB), 2003-2007 50
33: Key Financial Ratios for Nightfreight (GB), 2003-2007 51
34: Financial Analysis of DHL Express (UK), 2003-2007 52
35: Key Financial Ratios for DHL Express (UK), 2003-2007 52
36: Financial Analysis of TNT Express Worldwide (UK), 2003-2007 53
37: Key Financial Ratios for TNT Express Worldwide (UK), 2003-2007 54
38: Financial Analysis of Tuffnells Parcels Express, 2003-2007 54
39: Key Financial Ratios for Tuffnells Parcels Express, 2003-2007 55
40: Financial Analysis of UPS, 2003-2007 56
41: Key Financial Ratios for UPS, 2003-2007 56
42: Forecast UK Market for Express Delivery Services, 2009-2013 59
43: Forecast Segmentation of the UK Express Delivery Services Market, 2009-2013 61
44: Forecast Proportional Importance of Internal and International Express Delivery
Services, 2009-2013 61
45: Forecast UK Market for Internal Express Delivery Services, 2009-2013 62
46: Forecast Development of the UK Next Day Internal Express Delivery Market, 2009-2013 63
47: Forecast Development of the UK Other Guaranteed Internal Express Delivery Market,
2009-2013 63
48: Forecast Development of the UK Non-Guaranteed Internal Express Delivery Market,
2009-2013 64
49: Forecast Proportional Importance of the Internal Express Delivery Services Sector,
2009-2013 65
50: Forecast Average Prices of Internal Express Delivered Packages, by Time Sensitivity,
2009-2013 65
51: Forecast UK Market for International Express Delivery Services, 2009-2013 66